Live RTI Q&A

Thanks to everyone for your RTI questions to our payroll panel. Our Q&A is now closed. 

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You can see all the questions and answers here, but if you missed our Live Q&A you might like to download our free RTI guide or visit our support site for further information.

What is RTI?

RTI, or Real Time Information, is new legislation now in place by HMRC. It’s a new and improved way of reporting and means most employers will need to submit PAYE in real time. Sound scary? It’s not if you know how! This is where we can help…..
If you’ve never heard of RTI before or you’re not sure how to process it, don’t panic! Whatever stage you’re at we’ve got lots of information, advice and software to help you get ready so visit www.sage.co.uk/rti

Comments

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  • Doug Stewart

    Have 11 employees, 9 paid weekly, 2 paid twice a year (May & November). Both there have no NIC deductions, only tax. Until now, not processed in Sage Payroll till year end. If process in May & November, expect ‘wrong’ tax deduction. Any way round this, other than processing again in Week 52 – to get ‘refund’ of overpaid tax during year?

  • S.Morgan

    Do contract hours need to be entered for monthly director and/or wives?
    Also found cannot submit p45 for employee left on 5/4/13 same problem as previous blogger
    We also complete bank auto pay forms for clients i. entering employee payments which are faxed to bank to pay.is this classed as direct bacs?

    • Ceara

      Hi,

      You should enter contracted or hours normally worked for all employees, including directors.

      HMRC are no longer accepting P45 Leaver and P45/P46 Starter forms now that RTI has started.

      HMRC have advised:

      If you’ve not yet submitted your 2012-13 year end, you should enter the employee’s leave date on their P14 form for 2012-13. HMRC will then cease the employment on their system. To do this in Sage Payroll, process the employee as a leaver and the leave date will automatically be included when you submit your year end.

      If you’ve already submitted your 2012-13 year end, no further action is needed. Don’t submit revised P14 forms.

      With regards to Direct BACS, do you use a Service User Number (SUN) when you pay the employees by fax? If you do, then it would be classed as Direct BACS.

      Ceara
      Sage UK

  • J

    When submitting by Wk 1 FPS I am receiving an error regarding my SCON being invalid but our pension scheme does not require a SCON & therefore I do not have a SCON, How do I sort/remove this error to allow my submission to be successfull

    • Ceara

      Hi J and Jane,

      The issue is caused by an employee being On Hold and being part of a pension scheme.

      To resolve this, you should temporarily enter a leave date in the employee’s pension scheme. Once you’ve submitted the employee you can remove the leave date and you shouldn’t get the problem again.

      We are looking to fix this issue in the next release.

      Ceara
      Sage UK

  • Anne

    I appear to be losing week one becasue previously I processed on the Friday of week worked and paid following Friday. Now I have to process on actual pay day. Hence 1 week lost!! What do I do????

    • Tracy

      Has anyone replied to you Anne? Ive had a few clients who have called about this problem and I dont know what to tell them either? I dont actually use sage to process my payrolls but I have access to it and there is no facility to change the week number. The week number is automatically determind as to what date you put in and cannot be overridden. I think this is a fundamental flaw in Sage payroll as it shouldnt matter what date you enter, you should be able to change the week number to what week you are processing (as I can with the program I use)!

  • Jonathan Gruneberg

    I have to do EAS submission a few times but it came up saying HMRC 7811 – this submission cannot be accepted as alignment has commenced or successfully completed.

    I have checked all the employee details and tax/ref details.

    Can you please email me your advice?

    Many thanks

  • zoe tite

    why do we get error message 0003 hmrc unable to connect

  • C

    Myabe a technical problem but worrying. having backed up rti data, I cannot open it. I get a zip folder which has three elements
    sqlite3 a data base file
    sqlite3.db.sha256 SHA256 file
    version file

    If I try to open the data base file I am warned it could damage my compurter.

    I am worried in case I ever need this back up, how do I access it?

    Thank you

  • Roger Jennings

    I have 3 employees paid 6th April monthly, now updated, and 13 paid 11th April weekly, not updated, When I tried FPS for the three only it appeared that I would send FPS for all emplyees and I could not deslect any. It also said it could only be sent once.
    If I sent what happens when I update on 11th?

  • Steve Panessar

    RTI,
    1 – I have been using 0 hours in payroll before because they are normal employees and not contracted out. From April payroll can I continue to use 0 hours as my default method..?

    2 – Previously my payroll date has always been the 20th of the month, from April payroll, do I need to use the 5th of the month following..? or can I continue the same as before..?

  • sam

    Good Morning I have purchased sage 50 payroll rti and am having difficulty in finding out how to print payslips.

    We do not have an option on our system to print payslips on the pre update reports menu

  • sam

    Hi Ronnie

    Many thanks for your help.

    Have re-loaded the software and all working fine

  • Candy

    I have been asked to prepare a special payroll for some bonuses for some of the staff to be paid on Friday, as well as preparing the normal payroll at the end of the month. I need to pay the bonuses after the normal monthly pay has been calculated. I will then need to make a fps on friday and another at the end of the month. Can you please advise how to do this as I am only paying net bonuses this week.
    Thank you.
    Candy

    • Gary Ging

      Hi Candy, you should process the bonuses and then update the payroll and complete the FPS by Friday.

      In order to then process the normal payroll at the end of the month you should rollback the update you did for the bonuses and re-process to include the normal payroll details and then re-update the records.

      You will not be able to do another FPS for this pay period but the FPS you do in the next period will include the updated YTD figures from the normal monthly pay run.

      Regards
      Gary
      Sage UK

  • Jean

    I have an employee who has changed his address after I sent the EAS and the first FPS, does he need to inform the tax office or will it be enough for me to change the address on the payroll.

    • Gary Ging

      Hi Jean,

      You should change the employee’s address in the payroll software for your own records but the employee must contact the tax office to inform them of the change in their circumstances.

      Regards

      Gary
      Sage UK

  • Maxine

    I use Ceridian to distribute our wages to our employees accounts, and have had to upgrade creditlink and they have sent me an e-mail to ask my payroll supplier (sage) for the format of the new file either csv or txt which includes the RTI hash field. At the moment I use csv file, do I cintinue to do what I have always done.

    • Gary Ging

      Hi Maxine,

      If you have previously been using the BACS reports to generate the CSV file then you can continue to do this but there is a alternative report to use that includes the BACS hash field.

      Instead of using the BACS report within the Pre-Update Reports option you should now use the relevant BACS report within the Employee folder in the Reports option. This will output the BACS hash field as the 7th field in the CSV file.

      Regards

      Gary
      Sage UK

  • Sheila

    I run monthly payroll twice, once on the 15th of the month and again at the end of the month. I have been informed that i can only submit once in any given period. i.e one per month. So how do i now process them? Or is this not the case?

  • Kim Jones

    I am trying to send my Employer alignment but it is saying it as failed due to my software not being 2013/14 but I have installed my RTI software and produce my 2012/13 yearend, I have no healtcheck issues any ideas on how to get this submitted. ASP as I need to do my 1st monthly payroll on the 26th April
    regards
    Kim

  • Kim Jones

    I am trying to send my Employer alignment but it is saying it as failed due to my software not being 2013/14 but I have installed my RTI software and produce my 2012/13 yearend, I have no healtcheck issues any ideas on how to get this submitted. ASAP as I need to do my 1st monthly payroll on the 26th April
    regards
    Kim

    • Ceara Metcalf

      Hi Kim,

      The version you need to use for RTI in 2013-14 is v19.01.075. You can check this in Help > About.

      You should have received a payroll year end pack containing this disc or you can download it from http://www.sage.co.uk/rtisupport.

      Ceara
      Sage UK

  • Helen Knight

    I run Sage 50 payroll with both weekly and monthly paid employees.
    If the payroll run for both weekly and monthly occasionally occurs on the same day of the month, do I submit an FPS for the weekly paid staff and one for the monthly paid staff as they have different processing dates or will it just be 1 FPS?
    It will also happen occasionally in the year that they are processed on the same day with the same processing date, is this too just 1 FPS?
    Thank you

  • Helen Knight

    If as per the HMRC advice I change a new starters starting date from 3rd April to 6 April as their P46 was not accepted at the end of the year for the 1st FPS submission is it then okay to change it back to 3rd April to keep records correct afterwards?
    Won’t the next FPS pick this up?
    Thank you

    • Gary Ging

      Hi Helen, as long as you set the employee’s start date to the 6th April before you completed your Employer Alignment Submission then they will have been included as a new starter in the EAS. You can then set their start date back to 3rd April if you wish, but when doing so make sure that the ‘FPS Starter’ flag on the employee’s record is cleared.

      When you send the next FPS their payment information will be included but it will not include the starter information.

      Regards
      Gary
      Sage UK

  • Wendy Smith

    I have been trying to generate a hash ref for our employees. I have entered all our bank details in company settings and change payment method to Direct Bacs but when I go into reports and select the weekly BACS report with Hash nothing is generating can anyone help???

    • Warren Richman

      Wendy

      The hash tag is not generated until you have perform your period end!

      Once you have completed your period end, you can run one of new BACSHASH reports and this displays the Hash field data which is generated by the Sage software. The reports can be found in the Employee section of the reports and there is a different one for each pay interval.

      Hope this helps.

      • Wendy Smith

        So does that mean I just send my normal BACS report to our bank until we do our period end. Then all future Bacs submission can be done with the Hash Ref???

  • Tracey Anne

    Hi trying to use RTI but its not even highlighted in Sage its in light grey and cannot be clicked on?????

  • Helen Knight

    I am finding that E-banking is not working.
    If I set the employees as advised with a pay method of Direct BACS, after update I can print off the BACS Hash report but not create a bank file at all, there are no employees to post?
    If I set the employees back to a pay method of BACS I can create a bank file but without the BACS hash but can’t produce a BACS hash report?
    Thank you

  • Wendy Smith

    Hi Tracey

    To get your RTI so it is not greyed out you have to tick the RTI box under Company, tasks, security, access rights. Hope that helps.

    • Tracey Anne

      Thank You Wendy Perfect :)

    • http://www.northernflags.com Jayne

      Hi Wendy
      Thank you for this, I was also having the same problem!

  • Wendy Smith

    Mike

    Have you looked at your access rights as stated above for Tracey, I had to change mine to submit the report.

    Wendy

  • JaneW

    How do I know if I have submitted the one off EAS. I dont remember doing it but cant see where it is for me to do now. Also, I have noticed an error in the user id which I have now corrected but if the EAS has been submitted wrongly I am guessing this is maybe what is preventing me from submitting my year end now as I am getting an error message saying HMRC dosent recognise me. How do I firstly find out if EAS has been sent and what user id was on it and how do I correct it please

    • Gary Ging

      Hi JaneW, you can find out if the EAS has been sent by going into the e-Submission Log within the e-Submissions option. This will list all of the submissions you have made, and whether or not they were successful.

      If the EAS has been sent and you have realised that there is an error in the information then you should contact HMRC who will be able to advise you on how you should correct it. It’s possible that they will be able to pick up any correction in the next FPS.

      With regards to the error you are getting when trying to send your end of year information, does it give you a specific error code?

      Regards
      Gary
      Sage UK

  • Hazel Eadie`

    We ran our first (weekly) FPS last week but I had omitted to process a leaver between updating payroll and running the FPS.
    How big a problem is this?
    It’s fairly likely to happen again in the future as casual or temporary staff leaving dates can vary due to operational requirements.

  • Kath Pringle

    my q is about auto calculated smp.
    now under RTI i have to bring my monthly process date forward to 20.04.13 instead of 30.04.13.
    this means the employee on smp is only receiving pay up to 20.04.13, when previoulsy she has recieved smp for the whole calendar month.
    is it ok to change her to “manual smp” or is there some other solution?

    • Ceara Metcalf

      Hi Kath,

      HMRC recommend that you don’t pay statutory payments in advance as it makes it difficult to recover them if your employee comes back to work early or leaves. This is why Sage Payroll pays up to the process date.

      If you want to pay the employee up to the end of the month then you can use Manual SMP. To activate manual you should go to Employee Record > Absence > SMP and tick the manual tickbox.

      Ceara
      Sage UK

  • Julie

    Hi – I have ‘escorts’ that only work in school term times so in school holidays they are not paid – how do I put them ‘on hold’ ?

    • Debbie

      employee
      employee record
      employment tab
      change status to ‘on hold’

      Hope this helps

      • Julie

        Thanks x

  • Emma

    Our company works on a bi-weekly pay process. In our last payroll run the process date was the 5th April (wk53) and we got paid 12th April (week 1).

    From what we have read our process date needs to be the same as when we pay, so in the above situation we should have put the process date as the 12th April. We are due to process payroll this friday with the pay date on the 26th April, how do we change our process date?

    Many thanks

    Emma
    Emma

    • Neilson (Sage UK)

      Hi Emma,

      The HMRC states that the Full Payment Submission (FPS) must be submitted “on or before the payment is made”.

      As you are processing the payroll before the actual payment is being made, you are complying with HMRCs on or before rule so do not need the change how you are currently processing.

      Kind Regards,

      Neilson

      • Emma

        I may have not phrased it correctly, this Friday we would be using the process date in sage of 19th April but we receive our pay on the 26th April. Normally we can get it all done on the friday date but if we roll over to the monday we thought this would be seen as being late.

        Everything we have read says the process date and pay date need to be the same. Our payslips show the date that we have processed not paid. So they would be showing the 19th April not the 26th.

        Do we continue as we are, or change our process date to the 26th?

        Many thanks

  • Emma

    Our payroll is on a bi weekly process. Last time it was run the process date was 5th April (wk 53) and pay date 12th April (week 1).

    From what I have read the process date and pay date needs to be the same, we are due to run payroll this friday (19th) and pay date will be the 26th April. How do we change it so our process date and pay date are the same.

    Many thanks

    Emma

  • lucy

    Hi , i have processed the first weeks pay on 11.04.13 before i submitted the EAS, can i reverse this or will all of my payroll be wrong

    • Gary Ging

      Hi Lucy, what you have done so far is absolutely fine. If you have completed the first week’s payroll then you can still do the EAS afterwards. Once you have completed the EAS then you can do the FPS for the first week.

      Regards
      Gary
      Sage UK

  • lucy

    how do we make process and pay date the same date ?

  • Elaine

    Please can you help I used to process Directors in the last month as on an annual scheme now HMRC are saying I have to process in month 1 and out on hold for the other 11 months is this correct?

    • Gary Ging

      Hi Elaine, this will depend on when the directors are actually receiving the payment. You must send an FPS to HMRC on or before the date of the payment to the director.

      If they only receive a single payment during the year in month 12 then you do not need to process anything until then and complete the FPS before the date of payment.

      However, if they are receiving payments throughout the year but you would have normally just processed the lump sum in month 12 then you will now have to process the payments as and when they are made, and complete an FPS accordingly.

      Regards
      Gary
      Sage UK

  • Elaine

    Please can you help I used to process Directors in the last month as on an annual scheme now HMRC are saying I have to process in month 1 and put on hold for the other 11 months is this correct?

  • Lynn

    I have a new starter have set them up using the payroll wizard. They have given a P46 to me as they have not received a P45 from their previous employer as yet. When the new employee gives me their P45 from their previous employer how do i make sure their P45 information is included correctly in the next Full Payment Submission I make?

    • Gary Ging

      Hi Lynn, once you have received the employee’s P45 you should enter the information as normal within the program. If the employee has already been included in an FPS then they will have already been picked up by HMRC as a new starter and there is no requirement to include the P45 details again.

      You may receive a tax code notification for the employee from HMRC and if you do then you should apply this to the employee.

      Regards
      Gary
      Sage UK

  • Debbie

    Hi

    I have submitted my EAS and two weeks EPS but have not received a reply from HMRC, should I?

    • Debbie

      Sorry my mistake, I have submitted the Employee Alignment Submission and two Full Payment Submissions.

      • Neilson (Sage UK)

        Hi Debbie,

        Initially submitting on or around 4th to 9th April HMRC were not responding to submissions, but have been working on clearing this backlog so you should have received an email response back from them by now.

        Have you checked that the email address has been correctly entered in eSubmission Settings or if the response has either been blocked by your Internet Service Provider or the email has be moved to your Trash folder within your email software?

        Kind Regards,

        Neilson

  • Christina Waters

    Can you please advise if an employee is on hold if they have to be included in FPS. thanks Chris

    • Ceara Metcalf

      Hi Christina,

      You should tell HMRC if an employee is not being paid so that they keep the employee’s employment record open at their end and don’t close it. To do this in Sage Payroll you should put the employee On Hold, this will then include them in the FPS to HMRC.

      You don’t have to include On Hold employees in an FPS and Sage Payroll will give you the option not to include these employees as you go through the submission. For example,if a monthly employee is On Hold and you’re paying your weekly employees, you wouldn’t want to include the monthly On Hold employee as you plan to pay them at the end of the month.

      Ceara
      Sage UK

  • Marian

    I have been participating in the RTI pilot scheme since November – do I submit my YE documents using RTI or using the previous method?

    Thanks

    • Neilson (Sage UK)

      Hi Marian,

      The year end process under RTI is simpler than what you have been used to doing. Under RTI you will not longer submit a P35 or employees to P14 to HMRC.

      As a result of this when you go to check the year end wizard it has changed from previous tax years. Under RTI you still need to complete your Year End Declarations (like you previously undertook as part of the P35 Wizard) and make an internet submission.

      Please refer to your RTI Payroll Year end Guide that was sent to you. Or alternatively download a copy of this from https://payroll.sage.co.uk/

      Kind Regards,

      Neilson

  • Wilma S

    I’m having the same problem as an earlier post that has not yet been answered –

    E-banking is not working.
    If I set the employees as advised with a pay method of Direct BACS, after update I can print off the BACS Hash report but not create a bank file at all, there are no employees to post?
    If I set the employees back to a pay method of BACS I can create a bank file but without the BACS hash and can’t produce a BACS hash report?

    Can anyone advise as I need to send this payment tomorrow at the latest.

    • Ceara Metcalf

      Hi Wilma,

      Our e-banking components have not been updated to include BACS hash references as we’re awaiting information from the banks.

      In order to submit the information to your bank, you can run the BACS Hash Reference report and provide this to your bank.

      We’re hoping to have updated e-banking components in the coming weeks.

      Ceara
      Sage UK

  • http://www.vadispeople.com Jane Woods

    Under our 4 company license for Sage Payroll 50 we run payrolls for other small companies. We are not always aware when the actual transfer of net salaries to the employee’s account will be, accept obviously this will be after we’ve submitted the RTI submission to HMRC and informed the company of their Salaries and Net Pay. Doe it matter if the RTI Pay Date is set say as 27th of the month but the actual payment is made by the company into the employee’s personal account up to a week later depending on whether they are around etc?

    Thanks

    Many thanks

    Jane Woods

    • Neilson (Sage UK)

      Hi Jane,

      The HMRCs rule of submitting an FPS “on or before the payment is made” will cover you on this one. i.e. you will process the payroll and submit the FPS 1 week prior to the payment is made.

      It only really becomes an issue for HMRC if you are submitting a FPS after the payment is made.

      Kind Regards,

      Neilson

  • http://www.vadispeople.com Jane Woods

    If you pay employees using Internet Banking, not e-banking and therefore do not have SUN what do you select in the employee record section: BACS, Direct BACS, Credit Transfer ???

    Thanks

    Jane

    • Ann

      Jane
      Have you had a response on this ? as I wondering the same thing
      Ann

    • Ceara Metcalf

      Hi Jane,

      Do you pay your employees using a Service User Number (SUN)? If you don’t then you can select Credit Transfer as the employees payment method.

      If you do, then you’ll need to choose Direct BACS, make sure you’ve entered all of your employees & company bank information and submit the BACS hash reference to your bank after you’ve updated records.

      Ceara
      Sage UK

  • Linda

    I pay the salaries on 21st of every month but that payment covers salaries up to the end of the month ie 3 weeks paid in arrears 1 week paid in advance I assume that this will still be ok under RTI and wont cause any issues?

    My other query is that these salaries are paid by BACS but at present I have never included the employees Bank Details within the Sage Employee details as the Bank Line details are held and processed on a different computer within the office. Do I now have to update all my employees to include their bank details within Sage Payroll?

    Thanks Linda

    • Ceara Metcalf

      Hi Linda,

      You can still pay your employees 3 weeks in arrears and 1 ahead under RTI. The main thing you need to make sure is that the process date in Sage (and therefore submitted to HMRC) and the date the employees are paid is the same date.

      With regards to BACS and banking information, do you pay your employees using a Service User Number (SUN)? If you don’t then you don’t need to add your employees bank information to Sage.
      If you do, then you’ll need to include a BACS hash in your submission to HMRC and to your bank. To do this in Sage Payroll, you’ll need to switch your employees payment method to Direct BACS and enter all of your employee and company bank information into the program. Then when you Update Records, Sage Payroll will create the BACS hash for you, which will then be submitted when you make your Full Payment Submission (FPS) to HMRC. You will also then need to run a BACS report out of Sage Payroll which will give you the BACS hash reference you need to provide your bank.

      Ceara
      Sage UK

  • Jo Phillips

    I have an employee that left on 12th April. I am processing the wages but there is a negative sum due as he owes money back to the company. Do I still process as normal or will this negative figure throw everything into confusion?

    Thanks,

    • Ceara Metcalf

      Hi Jo,

      Depending on how your reclaiming the payment from the employee, you may not need to report it to HMRC.

      Based on the information you’ve given, the best course of information to take would be to rollback to the employee’s last ‘positive’ payment and make the adjustment then.

      Ceara
      Sage UK

  • Emma Gleaves

    Hi,
    I am currently running 2 data sets on Sage 50 payroll, 1 monthly and 1 4-weekly. At which point do I submit the FPS? Do I have to submit one for each data set? My monthly payroll is processed today, the 4-weekly one not due until 3rd May.

    Thanks
    Emma

    • Ceara Metcalf

      Hi Emma,

      You need to submit an FPS every time you pay your employees so if you have a monthly payroll and 4 weekly one that are paid at different times of the month, then you’ll need to submit an FPS when you process each one.

      Ceara
      Sage UK

  • Ann

    Hi if I pay the employees with a bank transfer via internet banking, which payment method shall I use, (Its not bacs), shall I just select ‘credit transfer’ ?

    • Ceara Metcalf

      Hi Ann,

      Do you pay your employees using a Service User Number (SUN)? If you don’t then you can select Credit Transfer as the employees payment method.

      If you do, then you’ll need to choose Direct BACS, make sure you’ve entered all of your employees & company bank information and submit the BACS hash reference to your bank after you’ve updated records.

      Ceara
      Sage UK

      • Ann

        its just nromal internet banking method so Credit transfer .thanks Ceara,

  • http://www.morleywaste.com Kay Sheldon

    Hi

    I am currently running our weekly payroll and have added a new starter as instructed in the information sent to me. He has supplied me with a P46, ticking statement B. When I come to submit my FPS I am told that there is an error and I cannot submit my information as my new starter has a seconded status, I am unsure what this means or how I can resolve this, can you help?

    Many thanks
    Kay

    • Ceara Metcalf

      Hi Kay,

      The error message you describe means an employee starter statement is missing. To resolve this you should open the employee record, choose Starter Form, choose P46 and then enter Statement B and complete the wizard.

      You should then be able to submit your FPS successfully.

      Ceara
      Sage UK

  • Shelley

    I have reached the point of internet submission tutorial for year end, I’ve clicked on this and it takes me to Sage but there is no indication of a demo etc.. can you help?
    Thanks

  • Theresa Badcock

    I have update hours for all employees ready for RTi do I have to also put in salary amount?

    • Ceara Metcalf

      Hi Theresa,

      If you currently pay your employees using pay elements then don’t enter any Salary information in where you’ve entered the hours, if you do the payments will double up.

      Ceara
      Sage UK

  • Roger

    We have sent in EAS’s for the payroll’s that we run and have received replies that “our submission was successfully received and is being processed. Haven’t heard anything else yet so my questions are: 1, how long does it take for HMRC to process an EAS and 2, do they eventually reply that the EAS has been processed sucessfully?? I look forward to receiving your comments.

    • Jonathan Dowden

      Hi Roger

      In answer to your questions

      1 Given volumes of submissions of EAS forms to HMRC this is difficult to say how long it takes. Guidance is to wait 24 hrs after submitting the EAS before submitting the FPS.
      2 They will not reply to tell you that the EAS has been processed successfully they will only come back to you if there is a problem.

      Hope this helps

      Jonathan
      @sageuk

      • Roger

        Hi Jonathan,
        Thanks for your reply. Looks like our EAS’s are OK in that case.
        Regards,
        Roger

  • Terry Sloan

    Instant Payroll yr End – P35 Part 2

    When run the amount keyed in as paid to HMRC re paye does not come through to the P35 which shows blank in field 27

    Put data into my Sage 50 payroll and worked perfectly

    Any bugs in Instant Pay?

    • Neilson (Sage UK)

      Hi Terry,

      We’ve not any other reports of this occurring. If you go back through the Balance Your Payments steps in the Year End section, does the value you entered still remain in the field?

      What version of Instant Payroll are you using? (you can check this in Tools & My Instant Payroll). The correct versions for the 2013/14 tax year are v13.00.007, v13.01.008.

      Could you confirm what you mean by put data into Sage 50 Payroll….is this that you have restored and upgraded the instant backup, or have you simply typed the figures into Sage 50 Payroll?

      Kind Regards,

      Neilson