Business Process Automation is defined as a way to eliminate manual, time consuming and costly tasks within an organization replacing them with automated processes that work faster while reducing redundancy in tasks and overall operating costs.
These processes are designed to provide companies with a competitive advantage. This could translate in finding ways to provide customers with services more efficiently, reducing order errors, or fixing billing and payment issues, among dozens of other examples. As demand increases for businesses to perform complex, labour-intensive tasks, the goal is to automate as many manual processes as possible. Technological advancements and the success of cloud computing have accelerated the evolution of business processes from ‘re-engineering’ to ‘automation’. Here five reasons why automation makes sense:
Is an obvious advantage. By automating processes we ensure that actions are performed in an identical fashion. This creates consistency and reliability throughout the workflow.
Manual tasks take time. They have to be performed linearly by humans who are prone to errors and who are unable to consistently perform to the highest standards. Automation is a way to reduce or eliminate error altogether.
Streamlining the workflow
Process automation is about efficiency. Streamlining the workflow produces gains in productivity. One such effect is a gain in the way tasks are completed, or a reduction in the effort required to undertake them as we as the cost of completing them successfully.
Improved customer service
As automation takes hold and previously time-consuming tasks are eliminated, staff members can turn their attention towards customer service and revenue-generating activities. This equals gains in productivity.
Reduction of costs
Manual errors and inefficiencies cost money and time. Automation brings order and consistency across the workflow. Conversely, compliance increases and so does reporting. Monitoring becomes much easier which in turn has a positive effect in the decision-making process.
The answer is to adopt a cloud-based system that is capable of accommodating all the requirements named above. Sage Live is designed around the needs of entrepreneurs and employees allowing real-time business management. From automating repetitive admin tasks to generating real-time data, Sage Live provides solutions that produce results.